Website term of use:

Welcome to Tonmax Bakery, a website owned and operated by DANS VOYAGE PTY LTD. Our website is built on the eCommerce platform provided by Bite Business PTY LTD. To learn more about Bite, please visit www.bitehq.com.

By browsing the pages and/or placing an order on our website, you agree to comply with our terms and conditions. If you do not accept these terms and conditions, the only option is to refrain from accessing our website.

Our website is not intended for use by individuals under the age of 14. You must be at least 18 years old to access our website. If you are between 14 and 18 years old, your parent or guardian must review these terms and conditions with you and provide their agreement for you to access our website. We reserve the right to change the terms and conditions at any time at our sole discretion.

While we make every effort to provide accurate and up-to-date information, we cannot guarantee that the information on this website is always completely correct or current. 

Our website may contain links to websites of other related entities, solely for your convenience. These links should not be considered as our advertisements or our endorsements of any products or services on those websites.

We disclaim any liability for any damage to your devices or any loss, cost, or expense incurred in connection with your access to our website or linked websites.

 All materials and logos displayed on the website are protected as our intellectual property.

Terms and Conditions of Sale:

You should be aware that all products and prices listed on the website are only accurate at the time of its publishing, products are subject to availability and their pricing is also subject to change without notice.

All items are in Australian dollars and prices are included GST 10%.

It is solely your responsibility to ensure that your food or beverage order aligns with your dietary requirements, including any intolerances or allergies you may have. We recommend carefully reviewing the description of each item and utilizing available options, such as specifying preferences like "no peanuts" or "no chili," to accommodate your needs.

It is solely your responsibility that our foods need to be eaten or kept in refrigerator right after pickup/delivery otherwise its quality will be dramatically reduced and generally unsafe to consume.

 Please note that there may be slight variations in color, shape, and appearance between the actual product and its picture on the website. Additionally, due to the handmade nature of some products, not all items of the same kind will be exactly identical.

The avarage handling time between when an order is placed and when it ready for pick-up/delivery is 10 minutes.

Each order is limited to a maximum of 20 items. If you require a larger order or need to place an order for special items, we kindly request that you contact us directly by phone or visit our store during our working hours. Our staff will be happy to assist you, and such orders may require additional processing time and are typically ready for pick up the following day.

Our online sale prices are the same as the prices in-store. There is no difference in pricing between the two.

During the checkout and payment process, you will be redirected to Stripe secure pages. Strip is fully responsible for handling the payment transaction, and they have their own security policy in place to ensure the safety of your payment information. Before proceeding with your order, we recommend reviewing their payment terms and privacy policy in the Stripe’s website (https://stripe.com). If you do not agree with their terms and policy, we kindly ask you to cancel your order.

For credit card payments, a surcharge per transaction is applied. If you use Apple Pay, Google Pay, or Square Pay, please refer to their respective policies when signing up with them.

 Return and Refund Policy:

If you change your mind, we are not obligated to provide a refund or replacement.

You may choose a refund or exchange if an item has a major problem. This includes situations where:

# The item is damaged and is therefore unsafe to use.

# The item is significantly different from the description on our website.

# The item received does not match the product ordered.

# The item has a problem that would have deterred someone from buying it had they been aware of the issue.

If the problem is due to an incorrect product in your order, you may choose to keep the item and we will compensate you for any difference in value.

Your claim about our products must be taken as soon as possible within 24 hours of pickup/delivery by:

# Send us an email at sales@tonmaxbakery.com.au, includes pictures of evidence for the matter, or

# Bring your purchased items to our store to discuss the matter directly, at Shop 10, Featherbrook Shopping Center,238 Boardwalk Blv, Point Cook 3030, or

# Call us during working hours at 03 83750330.

Remember to retain your proof of purchase, such as the receipt, for reference.

Due to the fluctuating availability of our products, there may be instances where the remaining quantity of a specific item may change rapidly, making it difficult for us to update the information in real-time. In the event that you have already placed an order but our staff discovers that the item is not available in the quantity you requested, we will promptly contact you. We will offer you the option to either choose a similar value item as a replacement or receive a full refund for the cost of the unavailable item. To provide further clarification, if multiple items are ordered together and only some of them are unavailable, we will offer a refund or replacement specifically for the unavailable items, rather than the entire order.

No refund will be provided in cases where you have paid for an order but fail to pick it up or are unavailable at the delivery address, provided that such issues are not due to any fault on our part or the fault of our delivery partner.