PRIVACY POLICY of DANS VOYAGE Pty Ltd

1. INTRODUCTION

Tonmax Bakery and Featherbrook's Tonmax Bakery are the registered businees names of the DANS VOYAGE Pty Ltd.The subsequent discourse articulates the unwavering commitment of DANS VOYAGE Pty Ltd (ABN 39 657 136 395), hereafter referred to as "DANS, or “we”, “us” or “our” to the safeguarding of our customers' personal information and other pertinent data encountered in the course of our commercial endeavors.

DANS, with the utmost seriousness for both privacy and client service, holds in high regard the protection of customers' personal information. The Privacy Policy herein is held in deep esteem, signifying its profound significance. We fervently encourage you to peruse its contents.

This policy is applicable to our customers within Australia. For the pertinent privacy regulations related to our associated entities operating in diverse countries, kindly refer to the country-specific privacy frameworks available on the respective websites of our affiliates.

While this policy extends to our Australian websites and Apps, it does not encompass linked third-party websites and Apps over which we exercise no operational authority.

The provisions of this policy also extend to prospective job candidates. Employees and contractors have their own distinct Privacy Policy. Should you be an employee or contractor inquiring about this policy, please direct your request to support@tonmaxbakery.com.au.

Our conformity to relevant privacy statutes, including stipulations mandated by the Australian Privacy Act 1988 (Privacy Act) and pertinent State laws, remains unwavering.

2. OUR PRIVACY POLICY

The framework outlined in our Privacy Policy expounds upon our ethical handling of personal information. It delineates the categories of personal information we gather, the rationale behind such data acquisition, and the methodology we employ in preserving, utilizing, and divulging said data.

Upon your initiation of an account with us, you inherently consent to the tenets encapsulated within our Privacy Policy.

The utilization of our websites and Apps, coupled with the provision of personal information to us, unequivocally reflects your accord with the terms articulated in our Privacy Policy.

By endorsing our Privacy Policy, you bestow your consent for the collection, utilization, storage, and disclosure of the information as described therein.

3. WHAT PERSONAL INFORMATION WE COLLECT

The collection of personal data transpires within the realm of our product and service offerings, inclusive of marketing endeavors. The rationale behind such collection lies in our aspiration to furnish products, services, and information to our customers.

The collection of information is also imperative when it is our legal obligations or the framework of our contracts and licenses.

The range of personal information amassed hinges on the circumstances of the data collection process. The categories may encompass:

• Personal identification particulars

• Verification details, including date of birth

• Identification validation data, such as passport or driver's license particulars for identity confirmation

• Insights into your product and service utilization

• Transaction particulars, that could include bank account and debit or credit card details.

• Order history

• Communication records and interactions, spanning emails, SMS, phone calls, live chats, and in-person discussions

• Website and App interaction details

• Location information

• Input gleaned from surveys, customer feedback, and contests

• Data volunteered by you for verification or complaint substantiation

• Input and evaluations by external entities, like banks and regulatory bodies

• If you apply for employment: Curriculum vitae, work and educational background, references, and background checks.

Information about suppliers, business partners, or their employees is garnered to facilitate business transactions.

Visitors to our premises and events may find their presence documented through photographs and videos.

Certain communications between you and us might be recorded and supervised, primarily for quality assurance, training, verification, and compliance objectives.

Additional information acquired during communication sessions include language preferences and preferred communication modes.

4. WHAT INFORMATION WE COLLECT IN ONLINE SERVICES

Utilization of our online services, encompassing websites and Apps, triggers data collection mechanisms for comprehension of usage patterns. The information gathered may include:

• Account credentials

• Email address

• Utilization patterns of our services and products

• Device attributes, such as model, operating system, telephone details, and mobile network particulars

• Server log records, covering usage, IP address, hardware settings, browser type, browser language, usage timestamps, and referral URLs

• Information uniquely indicative of your browser or account

• Geographic coordinates.

Should you traverse our website or employ our Apps, we gather information such as pages visited, hyperlink interactions, text inputs, and cursor movements. This encompasses conventional data like referring URLs, browser specifics, device details, operating systems, and IP addresses. Your approximate geographical region and Internet Service Provider may be inferred from your IP address through publicly accessible sources.

Diverse technological tools, including cookies, pixel tags, local storage, databases, and server logs, enable data gathering and preservation. These aids aid in monitoring user engagement and retaining user preferences. For instance, cookies are minuscule data files stored on devices. They facilitate cross-website recognition and function preservation. Deactivating cookies might impair the functionality of numerous websites, including our online services. Analytics cookies and tracking tags might also be engaged to monitor website visits, thereby empowering analytical services in pattern analysis and behavior comprehension.

Information procured by Google Analytics is transmitted and stored in accordance with Google's privacy practices. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

For online payment management, we employ Stripe services, whose privacy guidelines can be found on htttps://www.stripe.com.

Links to external websites might be present in our online services. We decline responsibility for their privacy practices and urge visitors to review respective privacy protocols. We disclaim accountability for content and practices of third-party websites linked to or from our online services.

Sensitive data, encompassing health records, racial origins, religious beliefs, and criminal history, is treated with a distinct approach. Ordinarily, sensitive data is not compiled. If deemed necessary, sensitive data will be gathered only with explicit consent and when absolutely indispensable or legally sanctioned. Your provision of such information is interpreted as consent to its collection.

5. HOW WE COLLECT PERSONAL INFORMATION

Personal information acquisition encompasses multiple avenues:

• Direct input from you, like registration data, account updates, order placement, competition entry forms, surveys, and applications for employment.

• Interaction with our products and services, including our websites and Apps

• Communications via email, text, phone, and social media platforms.

• Engagement with our websites, Apps, online content, and advertising.

• Participation in events, possibly involving photography or CCTV recording.

• Inclusion of data from public resources and third-party lists.

• Acquisition from external parties such as financial institutions, regulators, and your family members.

• Insights from background checks for employment applications.

Refusal to provide information might result in the unavailability of our products or services.

6. HOW DO WE USE OF PERSONAL INFORMATION

Personal information may be employed and disclosed for various purposes, including:

• Products and Service providing to you.

• Identification and facilitation of product use

• Assessment of eligibility for products and services

• Service administration and settlement

• Transaction completion

• Query response

• Customer assistance

• Fraud detection and enforcement of responsible use

• Regulatory compliance and adherence to legal obligations

• Security enhancement and quality assurance

• Law enforcement assistance

• Investigation of legal claims

• Promotion of products and services

• Personalization of offerings

• Marketing activities

• Administrative purposes

• Determination of employment eligibility

• Statutory compliance

• Reporting to governing bodies

• Record maintenance

• Eventual business acquisition or asset transfer

• Lawful disclosure obligations

Utilization and disclosure of personal information are pivotal in our consumer, market, and product research initiatives. This supports the enhancement of our services and products.

The aforesaid information may be employed for marketing undertakings. Communication modes might include email, SMS, phone calls, push notifications, social media interactions, and printed correspondence.

If you not wish to receive above marketing communications, unsubscribing options are available by:

• Following communication links or instructions

• Adjusting communication preferences through our Customer Service team

• Modifying marketing settings in our App.

Unsubscribing from marketing communications does not impede the receipt of service-related correspondence if lawfully permissible. Prolonged account inactivity might cease communications.

7. HOW WE DISCLOSURE OF PERSONAL INFORMATION

Personal information might be shared with:

• Subsidiaries and related entities

• Government entities, regulators, and law enforcement agencies

• to AUSTRAC

• Courts and tribunals

• to AUSTRAC

• to insurance companies

• Parties contemplating our business acquisition

• Parties legally empowered to receive the information

• Service providers, including payment processors, identification verification companies, analytics providers, and others.

Disclosure might extend beyond Australia to our related bodies corporate, contractors, and payment service providers in various countries.

Due diligence is exercised to ensure third-party data protection in accordance with the Privacy Act.

8. HOW WE SECURE AND STORAGE INFORMATION

Customer data, including personal and credit information, is retained in diverse formats, encompassing electronic and paper mediums, as well as via third-party services like Amazon Web Services.

Personal data security is our priority. Security measures are enacted by us for the protection of our websites and Apps. Strenuous efforts are invested in securing personal information. Physical, administrative, technical, and personnel measures fortify data security, barring misuse, loss, or unauthorized use. Data transmissions are supervised.

Althought we do all effort to protect your personal information.However, no security measures are perfect 100% and imperviousness to all cyber threats remains unguaranteed.

For you, safeguarding your password and computer is pivotal, alongside employing unique, robust passwords, maintaining updated operating systems, and using the latest App versions.

Personal data is retained as required or lawfully prescribed. Legal obligations mandate data retention for seven years. Requests for personal information deletion can be submitted to support@tonmaxbakery.com.au.

9. HOW TO ACCESS TO AND CORRECT YOUR PERSONAL INFORMATION

You have the right to access, update, and rectify the personal information we hold about you. To initiate requests for accessing, correcting, or updating your personal information, please send your inquiries to our email address: support@tonmaxbakery.com.au. We make every effort to respond within 30 days, and there might be a reasonable fee involved in certain cases.

If there is a reason for not granting you access to your information or making a correction to any personal information, we will provide you with a written explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the mechanisms to complain about the refusal.

If you are not satisfied with our response, you can contact the relevant regulators, such as the Australian Information Commissioner:

Office of the Australian Information Commissioner

GPO Box 5218, Sydney NSW 2001

Phone: 1300 363 992. Email: enquiries@oaic.gov.au

Online: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

For further information about privacy regulations, visit www.oaic.gov.au.

10. CHANGING THIS POLICY

Our Privacy Policy undergoes regular reviews to ensure alignment with our privacy practices. When updates are made to our website and apps, these changes will take effect immediately upon being posted on our websites. In the case of significant changes, we will notify customers via email or text to keep them informed about the modifications.

Regularly consulting our website will ensure that you have an up-to-date understanding of our current Privacy Policy.

Last updated: August 2023